Description

Responsibilities:

  • Managing Office 365 & collaboration Infrastructure (Skype/Team, OneDrive, SharePoint) end to end.
  • Implementing security features and working with engineering teams for designing, testing, and implementing enhancements.
  • Support integration with security & compliance solutions.
  • Managing O365 licenses, costs with regular reporting.
  • Ensuring safety & security of the data & O365 infrastructure.
  • Supporting the escalated requests, major incident management, RCA & RCCA.
  • Identifying & implementing continuous improvement & automation opportunities.
  • Mentor other resources & analyzing the incident trends and coming up with solutions.
  • Maintaining design & configuration documentation up to date.
  • Maintain high end user experience.
  • Knowledge in SharePoint 2013, SharePoint Online and Power Platform (Power Apps, Power Automate and Power BI)
  • Qualifications we seek in you!
  • Minimum Qualifications / Skills
  • Bachelor’s or Master’s degree, O365 & ITIL certifications.
  • Proven experience as an Office 365 & Collaboration SME or similar role.

 

Preferred Qualifications/ Skills

  • Strong working experience on migrations and hybrid Exchange infrastructure.
  • Strong troubleshooting skills
  • Experience designing and implementing Microsoft Office 365, Exchange Server, and Active Directory
  • Practical knowledge of Active Directory Federation Services (ADFS), Windows Server, Azure and Office 365 solutions.
  • Direct experience migrating from on-premise to cloud storage (SharePoint online, Teams etc.)
  • Direct experience with on-premise Active Directory, Azure Active Directory and Hybrid deployments
  • Direct experience in managing and configuring Skype/Teams infrastructure & understanding/experience in configuring and supporting conference room devices would be a plus.
  • Experience with PowerShell, PowerShell Workflow and troubleshooting PowerShell ISE
  • Direct Experience migrating email from Exchange on-premise/hosted to Exchange online through various migration methods (Cutover, Staged, Hybrid)
  • Implementation of advanced functions of Office 365 Security and Compliance center – AIP, ATP, Mail flow rules management, Managing DNS records, Exchange online protection, SPAM & security controls.
  • Excellent people skills with ability to handle difficult personnel situations
  • Strong written and verbal communication skills.
  • Understanding/experience in managing Intune tenants and MDM would be an advantage.
  • Open to cross-skill to other technologies per the business requirement.
  • Strong communication and collaboration skills.
  • Relevant certifications (e.g., MCSE, VCP) are a plus.


 

Education

Bachelor's degree