Product Manager

Technical Skills

• Strong expertise in OOP, .NET, Java, and Android development, with a focus on integrated and semi-integrated POS solutions.
• In-depth knowledge of payment processing, including EMV, tokenization, chargebacks, PCI compliance, and fraud prevention.
• Hands-on experience with enterprise software design, business process modeling, and user story grooming in tools such as Rally, Jira, and Jira Align.
• Experience with card-not-present and card-present payment processing.
• Knowledge of acquirer processing, networks, and US/Canadian payment systems.
• Familiarity with EMV tags and certification processes, including L3 certification and compliance with payment network mandates.

 
Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field (or equivalent experience).
• 10+ years of product management experience in an Agile software development environment, with a strong focus on customer experience.
• 10+ years of hands-on experience in technical writing, coding, solution engineering, or technical architecture.
• Proven track record of managing client accounts, handling escalations, and driving account growth.
• Deep knowledge of domestic payment networks (e.g., Visa, Mastercard, Discover and Amex).
• Formal training or certifications in EMV standards are a plus.

 
Key Attributes

• Strong written and verbal communication skills, with the ability to convey complex technical concepts to non-technical audiences.
• Proven problem-solving and risk mitigation abilities.
• Results-oriented, self-motivated, and flexible, with excellent teamwork and collaboration skills.
• Exceptional client relationship management and negotiation skills.
• Experience managing certification and compliance processes for payment systems.