Product Owner

Job Description

• Brings in strong knowledge in the telecom domain, and a working experience across Business and

Technology Roles, across B2B and B2C businesses.

• Works with senior leadership, brings thought leadership, and helps to build and strengthen

Telecom practice.

• Experience with Business Analysis, Business Process Re-engineering, E2E Solution Design /

Component or System Design / Solution Architecture, in Telecom OSS / BSS domain is required.

• Good to have working experience on Digital Transformation, OSS/BSS Cloud Implementations,

Network Transformation programs.

• Understanding of Technology Landscape such as E2E OSS & BSS, CRM/CPQ, Product Catalog,

Order Management (OM), Service Order Management, Inventory Management, Microservices based

Architecture, RPA, Service Fulfilment, Service Assurance, Billing, and Invoicing for B2C / B2B

business.

• Should have a business focus, and an equal understanding of IT/Technology enablement, so as to

be able to align the business goals/objectives to the IT delivery.

• Good experience in data modelling, UML, and integration patterns.

• Has good understanding of frameworks relevant for Telecommunications domain (for e.g. eTOM,

SID, TAM, ITIL, ODA)

• Able to understand and translate business requirements, and working with product / technical and

operations teams to help design and build new Products and Services

• Able to conduct workshops and design thinking sessions, to understand IT Process / Technology /

Architecture and existing OSS/BSS implementations.

• Able to deliver intelligent business insights through translation of reports and analytics.

• Fair understanding of both B2C & B2B Product Lifecycle management (Products, Promotion,

Pricing, Digital Marketing etc.)

• Understanding of technologies such as 4G/5G/Metro Ethernet/ATM/MPLS/SONET/SDH etc. and

their mapping to OSS systems is an added advantage.

Day-to-Day Responsibilities:

As the Product Owner, the candidate will be engaged in the following activities on a daily basis:

Requirements Management:

Facilitate discussions with stakeholders to gather, define and prioritize requirements.

Collaborate with technology and operations teams to ensure a comprehensive

understanding of Client needs.

Utilize prioritization frameworks to manage and prioritize requirements effectively.

Create and maintain the product roadmap, outlining the planned features and their

delivery timelines. They ensure that the roadmap aligns with the product vision and

market demands.

Document requirements (along with POs in some cases) in a clear and structured

manner, ensuring alignment with business goals and industry standards.

Validate and accept story closures based on project milestones and predefined criteria.

Act as a liaison between technical teams and non-technical stakeholders to ensure that

requirements are clearly communicated and understood.

Establish and maintain traceability between requirements and the implemented

solutions.

Ensure that changes and updates are tracked and communicated to all relevant parties.

Prepare regular reports for management, highlighting the status of requirements and any

deviations.

Business Analysis:

Engage with service assurance stakeholders to comprehend ,analyze and evaluate

business requirements through interactive dialogues and workshops to ensure they are

clear, complete and feasible

Evaluate and qualify service assurance requirements, ensuring alignment between

business needs and IT delivery.

Identify dependencies and potential conflicts and work with technical teams to address

them.

Work with technical teams to design and propose solutions that align with the business

requirements.

Foster coherence and understanding among all stakeholders, both in the business and

technology realms.

Process and Service Journey Discussions:

Conduct comprehensive process walkthrough discussions to map out service assurance

processes and user journeys.

Create service journey flows for key user personas, ensuring a user-centric approach to

service assurance improvements.

Scrum Ceremonies:

Actively participate in daily stand-up meetings, providing valuable contributions to

service assurance teams.

Engage in sprint and Program Increment (PI) planning meetings, offering insights and

guidance for successful project execution

Assist in planning releases and deciding which features should be included in each

release..

Contribute to requirement grooming sessions, ensuring a comprehensive understanding

of project deliverables.

Participate in sprint retrospective meetings, providing valuable feedback for continuous

improvement.

Actively engage in show and tell sessions, sharing insights and updates on project

progress