What You'll Do
Teradata Product Support Engineers are key members of an expert team of support analysts, focused on delivering a myriad of deep-level technical support related assignments to both internal and external audiences. The successful candidate will have a deep understanding of the Teradata database and its associated tools and platforms along with the ability to clearly articulate support decisions and findings. The ideal candidate is a highly motivated, creative, support analyst who is ready to contribute to Teradata's success.
- In-depth knowledge of Teradata products
- Lead discussions with internal and external customers to deliver technical analysis and solutions for Teradata product issues
- Recreate problems to assist with root cause analysis
- Adhere to Teradata Incident Management Process
- Identify and implement process, product and tool improvement
- Treat every customer professionally and with respect; ensure positive customer experience and satisfaction
- Coordinate proper escalations, where needed, for unresolved issues
- Gain and maintain current knowledge of Teradata Customer Services Policies, Procedures and Service offerings
- Create knowledge of new learnings
- Work in a mission-critical, 24/7 environment
- Technical mentoring of team members
Who You'll Work With
You will work with Engineering and peers to isolate product defects
What Makes You a Qualified Candidate
- Proficient with LINUX and/or other OS environments
- Experience in Database technologies
- Experience in Cloud Technologies
- Work effectively in a geographically dispersed support team environment
- Technical leadership skills
- Demonstrated problem solving skills and analytical abilities
- Ability to work effectively both independently and in a team environment
- Strong time management skills and multi-tasking abilities
- Excellent oral and written communication skills
- Ability to effectively share technical knowledge
- Experience using a problem ticketing system
- Bachelor’s Degree in Computer Science or a related technical discipline 5+ years of experience
What You Will Bring
- Experience with or knowledge of Teradata Database
- Proven knowledge of Linux operating systems
- Senior-level experience with problem recreation techniques on Linux and Windows operating systems
- In-depth understanding of Teradata solutions, Cloud platforms and how Teradata technology operates in the cloud
- Strong understanding of Network Troubleshooting
- Experience writing and troubleshooting scripts (Python or Shell)
- Senior-level experience working with open-source logging, resource management, deployment and configuration services
- Solid knowledge of problem recreation techniques on Linux operating systems and Parallel Database Extensions
- Solid personal management skills to intelligently prioritize workload on multiple problems simultaneously