Working Hours: EST/CST/MST time zone - Working days as specified by the management (Should be
flexible)
Key Responsibilities
● Receiving and answering customer/interviewer/candidate functional and technical inquiries and requests via email, phone and online chat.
● Job management, candidate scheduling, freelancer interviewers management, and interview management
● Build sustainable relationships and trust with customer accounts through open and interactive communication
● Maintain the work process by following policies and procedures and documenting them.
● Meets the monthly KPIs
● Maintains high-quality user service by following organizational standards.
● Proactively obtaining technical knowledge by attending training sessions
Desired Candidate Profile:
● EST/CST/PST time zone only. Working days (5-day work week) as specified by the management (Should be flexible)
● Strong User Focus: Interviews and Freelance Interviewer management, Explaining features, troubleshooting functional and technical issues & follow-up skills; commitment to continuous improvement.
● Previous Analyst/Customer Service/Help Desk experience is necessary.
● Strong business process aptitude
● Regular Graduation in any discipline from a recognized university
● Strong interpersonal and problem-solving skills
● Good computer troubleshooting skills
Any Gradute