Program Manager

Description:

Senior Program Manager, Business Operations

• We look to add value, and we partner with suppliers to bring unique and exciting values to our members.
• Member Access Platform (MAP) is the nexus of the Supplier Marketer Merchant partnership and are responsible for delivering our suppliers (advertisers) impactful omnichannel member experiences that are married with measurable insights.
• This is a unique opportunity to join a fast growing, highly visible team.
• We believe all digital advertising can be targeted and accountable and we have first party membership sales data to prove it.
• MAP wins when suppliers invest in digital media to drive growth; Sam's and our supplier partners win when your digital expertise helps sell more goods online and offline.
• Growth in our digital advertising business is key to fueling the enterprise's overall growth strategy.
• As the Senior Program Manager of Business Operations on our Member Access Platform (MAP) team, you operate with high integrity and strive to apply strong deductive reasoning in all situations.
• You are a highly organized and execution driven professional with the ability to prioritize and drive multiple key initiatives to completion.
• Directly reporting to the Head of Business Operations, you will play a critical role in aligning the MAP business and crossfunctional partners towards delivery of strategic initiatives and workstreams, driving efficiencies throughout the organization and synergy with strategic communication and change management.

You'll make an impact by...

• Driving key MAP initiatives to completion by partnering with crossfunctional leadership, ensuring datainformed decision making, prioritizing resources and ensuring accountability across multiple teams
• Driving informed decisionmaking and ensuring resolution of critical issues by partnering crossfunctionally to identify goals, success criteria, assumptions, risks, and known issues within the business.
• Operate as a strategic partner across MAP teams to drive connectivity, change management and Ways of Working that scale
• Identify inefficiencies and revenue risk across campaign execution and optimization
• Implement new processes, policies & optimizations through change management
• Provide status updates to leadership, escalating key issues for resolution
• Monitors adoption & effectiveness of change management rollout to identify additional change/support needed

You'll sweep us off our feet if...

• You have stellar problemsolving skills, demonstrated ability to structure complex problems, develop solutions with little guidance and craft highquality, analytically sound, detailoriented outputs
• You have experience working with product and engineering teams with ability to facilitate between business and technical associates
• You have experience leading change management across complex initiatives
• You possess strong written and verbal communication skills and relationship building skills
• You possess the ability to thrive in a crossfunctional, matrixed environment with highly collaborative, teamoriented approach to problem solving
• Ability to move fast, be bold, and thrive in a dynamic, quickly changing environment.
• Ability to effectively influence and communicate crossfunctionally with a strong focus on collaboration.
• Capability to work proactively under pressure and handling multiple ad hoc requests.
• Ability to advise partners on best practices and areas of opportunity