Program Manager with Servicenow (CMDB / CSDM)

Job Description:

Experience Desired: 10+ Years.

Qualification:

• Proven experience in managing ServiceNow CMDB/CSDM projects is required. - Strong analytical and problem-solving skills are essential.
• Excellent communication and interpersonal skills are necessary for effective stakeholder engagement.
• Ability to lead cross-functional teams and manage multiple projects simultaneously is crucial

Responsibilities:

• Lead the planning and implementation of ServiceNow CMDB/CSDM projects to meet business needs.
• Collaborate with cross-functional teams to ensure seamless integration and alignment with other business processes. - Oversee the development of project scopes, objectives, and deliverables that support business goals.
• Monitor project timelines, budget, and resource allocation to ensure projects are delivered on time and within budget.Conduct risk assessments and implement mitigation strategies to minimize project risks.
• Ensure the accuracy and integrity of data within the ServiceNow CMDB/CSDM.
• Provide training and support to users on the ServiceNow platform.
• Stay abreast of the latest ServiceNow features and updates to leverage new functionalities. Facilitate communication between project stakeholders to ensure clear understanding of project expectations and progress.
• Evaluate project outcomes and implement continuous improvement strategies for future projects.  

Requirements:

• Knowledge of project management methodologies and tools is important.
• Experience in risk management and mitigation strategies is beneficial.
• A commitment to continuous learning and staying updated with the latest ServiceNow developments is valued

Key Skills:

Program Management , Servicenow , CMDB/CSDM , risk management , mitigation