Responsibilities
- Investigate and resolve L2 production support incidents for applications using Progress DB
- Should be willing to work in Shifts and weekend support for Maintenance Activity
Skills
- Sound knowledge of Database concepts
- Strong technical skills Progress (should be good at writing queries)
- Experienced in Unix platform and Shell scripts
- Should have good troubleshooting skills to troubleshoot production issues, and should possess good technical skills to be able to do permanent code fixes for bugs and work on minor enhancements
- Candidate should possess experience in client facing role
• Resource will be required to provide on-call support during EST hours. He/she will have to keep monitoring emails and work on issues if there are any during off hours and weekends.