Monitor and track the status, progress, and deliverables of GMP service portal requests
Identify potential risks and areas of concern to help mitigate risk and control scope
Support the management of project scope, timeline, and budget for assigned projects
Manage changes to the project scope, schedule, and costs using appropriate documentation techniques; review changes with team members
Report on project performance to clients and stakeholders
Facilitate efficient meetings by creating detailed agendas, leading discussions, and ensuring action items are identified, assigned, and followed up on
Report and escalate client issues and resource utilization concerns
Perform administrative tasks, such as reviewing timecards, maintaining team member allocations, pulling reports, and supporting monthly invoicing
Create and maintain comprehensive project documentation using organizational templates, including kickoff documents, feedback forms, timelines, and budget trackers
Build strong relationships with clients and internal team members to ensure successful project delivery
Continuously expand and develop new skills, techniques, and tools through ongoing learning
Preferred Qualifications
1-2 years of professional experience in an agency or similar client-facing environment
Professional experience supporting digital projects preferred
A keen attention to detail and accuracy; exceptional organizational, time management, and project management skills
Enthusiastic and solution-oriented, with the ability to identify and understand problems, build team consensus, and work toward effective solutions
Skilled at managing multiple priorities in a fast-paced environment; flexible and readily adaptable to changing circumstances
Skilled at tailoring communication to accommodate a variety of personalities and working styles
Solid foundation in project management tools, best practices, and processes
Experience working with Confluence, Jira, or similar tools required
Highly skilled in Office 365 applications, including Word, Excel, and PowerPoint
A fast learner; proven success picking up new technologies and tools quickly and proficiently
Excellent verbal and written communication skills
Digitally-savvy and well-informed of digital and analytics innovations, trends, and technologies
BA/BS degree or equivalent work experience preferred