Project Lead – ServiceNow

Project Lead – ServiceNow

Brentford,United Kingdom

Contract

Skills

ServiceNow

pmp

Service-Management

Job Description

 

 | Job Title* | Project Lead – ServiceNow & Tooling  | Dept | Global Tech Organization
 | Number ID Job Code |   |   | 
 | Line Manager Job Title* | Transition Lead – ESMO Stream
 | Job Purpose* 
| GSK is undertaking a large and complex programme to separate its currently integrated consumer business into a standalone legal and operational entity.  The new entity will become one of the largest Consumer Healthcare companies in the world, offering many well-known and trusted brands. The Core Technology stream operates as one part of the overall business separation programme and is accountable for timely delivery of infrastructure, tools and capabilities to support effective operations from day-one of the new organization.  Enterprise Service Management & Global Operations (ESM&O) owns and is accountable for Enterprise Service Management ecosystem, Global Service Desk and Site Services.  This role will lead ESMO transition activities for the ServiceNow & Tooling Stream. This covers all the Consumer business and users located within the GSK sites worldwide  The purpose of this role is to ensure efficient transition of ESMO key service stream (ServiceNow & Tooling) This role partners with ESMO service owners to ensure minimal business disruption during the transition.  This role will liaise with EMSO leaders, current in-role market leads and partner with the strategic partner transition team to ensure governance and adherence to transition plans and processes.   The intent of this role is to provide project support and management through the transition period. 
| Key Responsibilities (10 bullet points maximum) Describe the key deliverables to be achieved by the post holder and the ongoing responsibilities of the role
 | ·         Service Management– working with strategic partners service teams to ensure managed services are delivered efficiently, effectively and exemplary to all end users across the site/markets in this role scope. Build collaborative network across multiple business stakeholders and tech partners to identify, plan and execute service improvements.  ·         Communication and change management – Support gap assessment across markets to ensure visibility and solution design with strategic partner.  Ensure effective communications delivered by the appropriate leaders.  ·         Project Accountability– coordination of any local infrastructure assigned tasks through strategic partners, core tech, BU tech groups and/or local site facilities for the site/market in remit.  ·         Experience with ServiceNow platform, tooling integration – understating of tooling integration with legacy platforms is desirable  ·         Experience engaging with external strategic providers and establishing service management frameworks to support both internal, external providers across platforms, infrastructure and support 
| Breadth/ Scope of Accountability*
Provide details of any scope data relevant to the role e.g. the net sales that the role supports / generates or budget responsibility.
 | Number of Direct Reports (if not applicable write NA) | 3-4 Resources including outsourced provider roles
| Number of Indirect Reports (if not applicable write NA) | N/A
| Annual Budget managed by this role (Provide either Revenue/ Assets Managed or Operating budget)
| Annual Direct Revenue Accountability 
(please add currency) | N/A
| Assets Managed, if applicable (please add currency) | N/A
| Operating Budget Accountability,
if applicable
(please add currency) | N/A
|   |   |   |   | 

 |  Knowledge/ Education / Previous Experience Required*
| A. Educational Background
List any academic or practical education that must be obtained to be qualified to perform this role.
 | 1. Minimum Level of Education*| Tertiary Education
| Area of Specialisation* | Information Technology
| Why is this Level of Education Required?|   
| 2. Preferred Level of Education |   
| Area of Specialisation | 
| Why is this Level of Education Preferred? | 
| B. Job-Related Experience
Describe what experience this position will require the job holder to have obtained in past roles within or outside of GSK that would demonstrate a level of proficiency in the stated role.
| Minimum Level of Job-Related Experience required | ·         Experience in a global organization, ideally with experience in large scale transformation programs ·         Experience leading project teams ·         Experience with ServiceNow Platform, integration
| Why is this Level of Experience Required? | 
| C. Other Job-Related Skills/Background
List any licenses, certificates, registrations, or any relevant job skill or abilities not covered in Educational Background or Job-Related Experience sections above that are required for the job.
 |  



For Departmental use 

 | Authors / Approvals
| Job Description Completed by: |  Dan Sutter | Date Completed:  | 16th Oct 2020

 | Role Description Reviewed
 | Line Manager Name
  and Signature: |    | Date:  |  
 | Employee Name
  and Signature |   | Date: | YYYY-MM-DD

Other information:

 

This is only general job description. Detailed business objectives for the employee are established during individual annual Objective & Development Planning process and revised on current basis.

 

The employee is obliged to perform all tasks and to behave in internal / external professional relations with respect to Polish law, GSK policies and regulations such as: GSK Code of Conduct, Acceptable Use of IT Resources and so on (published in GSK network)