About You – experience, education, skills, and accomplishments
- You should have B.A./B.S. degree or equivalent qualification or an equivalent combination of education and experience.
- 5 years of relevant experience in project management
- Effectively applies Project Management methodology, PS procedures, processes, etc.
- End to end project delivery of software projects and services
- Cross-functional teams’ coordination to ensure the project are completed on time, within scope and budget, and meeting the quality standards
- Excellent analytical and troubleshooting skills
- Demonstrated ability to manage several complex tasks concurrently and meet deadlines
- Excellent oral and written communication skills, including ability to deliver training
- Ability to learn new information quickly and keep up with rapidly changing products and processes
It would be great if you are . . .
- Background in library workflows/standards strongly preferred
- Project manager with experience in SAAS implementation in higher education industry. Background in library workflows/standards strongly preferred
- Experience with Ex Libris/Innovative products would be advantage
- Serves as a bridge between technical teams and business stakeholders, translating business requirements into technical specifications
- Experience in Public and Academic software industry
- Experience working with government institutions in Singapore
- PMP / PRINCE2 certified
What will you be doing in this role?
- Implementing software products and services across APAC
- Participate and contributes to process improvement, global initiative, and work standardization across APAC
- Act as overall primary point of contact for the customer project team
- Creates and executes project work plans and revises as appropriate to meet changing requirements
- Manages day-to-day operational aspects of project and scope
- Manages project risk through mitigation planning
- Facilitates team and customer meetings
- Holds regular status meetings with project team
- Keeps executive team and stakeholders informed of project progress
- Effectively applies Project Management methodology, PS procedures, processes, etc.
- Perform software product configuration, based on customer’s requirements
- Analyze and troubleshoot customer issues and requests, provide first line support to customers during implementation cycle
- Interpret and understand customer requirements and workflows and translate into software solutions
- Provide product training to customers, via Web-based or on-site training
- Review and contribute to training materials, implementation tools and documents used internally and by customers
- Coordinate extensively with other teams including Cloud Services, Installation, Support, Sales, and Product Management