Project Manager

Job: Project Manager

Location: San Diego, California

Must Have

• Team Management: Experience managing a team of 20+ members, preferably oriented towards the Service Desk.
• M365 Proficiency: Familiarity with Microsoft 365, including:
• Teams administration.
• I am patching desktops and laptops.
• Office Suite expertise, including Outlook, PowerPoint, Word, and Excel.
• Mobile Device Management: Experience in managing mobile devices, with a significant emphasis on:
• InTune: This is especially valuable if they've managed devices like iPads using InTune.
• IT Service Management (ITSM) Tools: Familiarity with ITSM toolsets and related processes, including:
• Change Management: Understanding the importance and process of managing changes in IT infrastructure.
• Configuration Management: Managing and maintaining hardware and software configurations.
• Change Control Board: Understanding the purpose of a change control board and the kind of items that require change control.
• Ticketing System Proficiency:
• A grasp of the concept behind ticketing and the importance of prioritizing tickets.
• Familiarity with IDOL: If they understand or can speak about IDOL, it indicates they can quickly adapt to the ticketing system in use.

Technical Expertise

• Experience in building images for Windows 10 and 11.
• Knowledge about print servers and the mechanics of printing.
• Training and Development:
• Proven experience in training teams and end users.
• Capability to create and implement comprehensive training packages for IT desks and end users.
• Process and Procedure Implementation:
• A track record of creating, implementing, and streamlining processes and procedures.
• Ability to create tip sheets, communicate methods to optimize processes, and align staff to new operating principles.
• Emphasis on reducing informal communication and working towards regimented, structured processes and procedures, with a clear understanding of the Macro vs. Micro approach