Description

  • Experienced Information Developer/Technical Writer with more than 4 years of experience
  • At least 2 years of writing/editing, technical illustration experience or automotive/truck support experience
  • Hands-on experience with developing customer service documentation
  • Ability to meet deadlines, monitor and assess performance within deadlines and utilize resources appropriately to ensure accurate and timely deliverables
  • Ability to multitask, prioritize tasks, and interface with many personalities
  • Strong communication skills: ability to take complex engineering concepts and explain them at an appropriate audience level
  • Develop draft illustration to support procedural/descriptive text using model file or existing artwork
  • Independently gather information from technical and non-technical Subject Matter Experts to organize, develop, and write technical service content
  • Routinely interpret various source information which may include procedural mark-ups, engineering drawings, parts lists, draft assembly, and maintenance instructions
  • Adapt to production and environmental changes, and editorial processes
  • Experience with service tools and its specifications used for vehicle servicing
  • Good understanding of Agile environment & alignment to Agile writing principles
  • Excellent verbal and written communication skills
  • To work with cross-functional Teams
  • The candidate must have bachelor’s degree
  • Ability to communicate effectively across multiple levels of management
  • Previous automotive/dealership hands-on experience
  • Project management experience
  • Strong MS Office tools experience including, Word, Excel, SharePoint and OneNote
  • Experience with Arbortext Editor or equivalent XML editing software
  • Experience with Adobe Illustrator/Photoshop/In-Design
  • Understanding of structured authoring (DITA)
  • Some experience with CAD software, Unigraphix/NX. Navigational use of these programs for articles and publications
  • Knowledge of automotive system theory, in any or all the following areas:
    • Electronic and electrical fundamentals
    • Mechanical procedures
    • Modern automotive systems


 

Key Skills
Education

Any Graduate

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