Description

Responsibilities:

Implement new requirements / features Troubleshoot application and software related issues and determine the root cause for the issues 
Work on defined SLAs to ensure that our client receives the best of the services
Provide, production, and technical support to Netscribes’s enterprise clients Monitor production alerts and escalate the issues for any anomalies in the system
Ensure complete compliance of ticketing tool and report metrics on a daily basis 
Work with the existing engineering team to maintain highly scalable and secure products 
Manage and prioritize multiple work requirements to meet deadlines by working independently and leading a team 
Provide 24×7 technical support to all production practices on holidays and weekends on a rotational basis if required
 

Key Skills
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