Experience with Web application validation and support.
SQL and Oracle database knowledge
Understanding UNIX.
Engagement Description:
Provide Support for QA Testing
Assist in resolving production issues
Responsible for 'On Call' production system support, including off hours and weekend on a rotation basis
Resolve operational incidents/inquiries within the defined schedules and SLA
Work with respective teams in analyzing issue root causes and communicate clearly on RCA over to business.
Handle escalated issues and follow-up on outstanding issues promptly.
Develop preventive measures and document issue resolution procedures.
Create scripts in Performance and Load test tools for application validation.
Manage job calendars and flows to ensure timely completion.
Evaluate current operational processes and recommend improvements.
Monitor system operations and troubleshoot problems.
Manage On-call rotation and attend to critical issues diligently.
Maintain daily logs of operational issues and maintenance activities.
Contribute to business meetings and report on issue status.
Address customer issues promptly and accurately.
Knowledge of Healthcare systems, specifically Care Management and Utilization Management is preferred.
Knowledge of CareAdvance and CareAdvance Provider Portal is recommended.
Required Skills/Experience – 5 Plus years
Experience in Batch and real-time applications
Relational databases including SQL, Oracle and stored procedures.
Worked on operational issues and Production support.
Written and verbal communication.
Testing cycle – End to End.
Preferred Skills/Experience – 5 Plus years
Understands UNIX and UNIX commands
Understand Web Services and XML format files.
Understands critical operational tasks and responsibilities.
Experience in Health care systems
High level knowledge on Claims systems.
Preferred Skills/Experience:
Web Application Validation
Develop and/or Test Webservices
Create Performance/Load testing Scripts
Database and UNIX knowledge
Education/Certifications:
Bachelor’s degree required – Computer Science or Equivalent
Bachelor’s degree