Release management support

Mandatory Skills

24/5 Support (including on-call support in shifts)/Incident management

Advanced scripting Unix or Bash

config management(Release management support)

Net-Based protocols - SFTP/FTP

Server management(Windows & Linux)

SQL or Oracle

Monitoring tools(Mulesoft, Xmatters) & ServiceNow

printer management(Windows)

Configuration-Release Engineer/Support

The Configuration-Release Management III supports applications within the production & lower environments. The focus is on health, stability and security of each application/environment. The Configuration-Release Management III deploys code, configuration, maintenance and troubleshooting of applications. Assists in maintaining program libraries and technical manuals along with application service and dataflow maps of the service platforms. Acts as a lead in the design, benchmark testing and documentation of program implementation. The Configuration-Release Management III has duties on the instructing, directing and checking the work of other IT personnel.

Skills

 

• Strong troubleshooting/reseClienthing skills
• Familiarity with current monitoring/application performance management systems (NetCool, New Relic, etc.) desired.
• Strong interpersonal skills
• Advanced knowledge of Web-based/Cloud Technologies
• Advanced knowledge of Database driven applications
• Capable of performing Windows/UNIX system administrative functions for troubleshooting purposes
• Ability to support a 24/7 environment with rotating on-call schedule
• Committed to delivering high quality service
• Working knowledge of Cloud IAAS and PAAS services, preferably AWS
• Familiarity with web-based ticketing systems (Sales/Remedy Force desired)
• Familiarity with Windows/Linux OS
• Familiarity with Oracle/MS SQL
• Excellent oral and written communication skills
• Advanced Scripting and basic programming skills
• Advanced knowledge of Network-based protocols: FTP, SFTP, TCP, including network troubleshooting
• Able to communicate issues to various teams in fast-paced environments
• Some form of Object Orientated Programming knowledge required
  
   

Responsibilities

 

• Executing deployments to all 13 of our various environments (2 Development, 2 QA, 3 Certification/ 3 Disaster Recovery, 3 Production) covering 3 platforms (MCDS, FISMA & SCP)
• Disk Storage Management required for NAS, VM or physical drives to ensure capacity stays below warning threshold for Production, CERT, FISMA Production, FISMA CERT, FISMA 2, QA, Development & Corporate NA environments.
• Server Builds of Windows/Linus servers for multiple platforms to meet needs within the enterprise. Including installation of all applications/configurations, testing, documenting & deploying to all applicable environments.
• Supports Business needs by performing database changes (Oracle, MS SQL, FoxPro)
• Supports Business in reseClienth, troubleshooting, testing & data mining of all client/internal requests and work to understand their needs for the software and any issues they are experiencing
• Runs daily production print releases consisting of 3 standard print releases and additional print releases as needed for client support. 1 standard print release is required on Saturdays and is handled by the designated On Call team representative
• Create or update SOP documentation including network diagrams, procedures, and policies to ensure consistent support of customer environments
• Partner with the Problem Management team to reduce re-occurring incidents
• Provide the day-to-day support and service restoration for all production applications
• Provide assistance to Operations during nights & weekends as needed
• Assists with quarterly audits to all systems providing screen shots and other information needed to ensure all guidelines are in accordance with the company standards.
• Collaborates with other IT/BA functional groups to coordinate system, product and application upgrades/enhancements
• Diagnose problems in software and makes recommendations for improvement
• Monitor all environments to ensure effective performance
• Respond to all alerts in a timely manner and communicate resolution to all appropriate parties
• Perform routine operations tasks
• Work with internal/external software vendors to have application issues fixed/updated/maintained, both short term and long term (root cause analysis)
• Ensure all software licenses are renewed on time
• Ensure renewal, installation & distribution of all expiring web certificates
• Escalates problems appropriately and engages all entities with accurate urgency to resolve any incident
• Act as a technical resource for projects as required for customer support
• Understand the administration and user side functionality within the supported software applications
• ReseClienth and develop process improvements in dedication to continuous stabilization across all platforms
• Communicating the status of all production problems and upcoming maintenance and release activities to business partners, stakeholders and upper management
• Database management (Oracle, MS SQL, FoxPro) and trend analysis to identify slowness/locks or failures causing any application to fail its intended functionality
• Works with Print Operations to support/assess/fix any issues that occur on the floor to ensure production flows as expected
• System support programing in hi-level languages (Batch, Ruby, Perl, Foxpro, VBS, Oracle/SQL stored procedures)
• Familiarity with low level languages for reseClienth purposes (Delphi, C, C++, C#, Java)
• Maintains/owns the production engineering repository of code