Description

Job Details

Technical/Functional Skills:

 

  • ServiceNow
  • Odyssey
  • Project Management methodologies 

     

Roles & Responsibilities

Embrace interaction with business groups

Actively pick up front office issues and queries and drive the resolution for the systems in scope

Be responsible for Batch job monitoring and troubleshooting in terms of application and system issues

Escalate issues when required to ensure timely resolution

Pro-actively seek to minimize potential application support problems through root cause analysis and monitoring

Maintain and execute scripts on DB for ad-hoc reports, user requests

Parsing and analysis of data feeds as well as error checking

Participate in the events such as Quarterly Maintenance Windows and Disaster Recovery rehearsals

Maintain documentation related to support activities

Be responsible for production stability and Major Incident management ("MIM")

Should be able to work independently in high-pressure environment and has experience in direct business integration

Possess analytical skills to investigate issues with attention to detail and accuracy paired with good interpersonal skills

Have knowledge in IT Service management in key areas of Incident, Problem, Change and Knowledge management

Generic Managerial Skills

 

  • Team Skill

Key Skills
Education

Any Graduate

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