Risk Analyst I

About the job

Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues. Makes outbound calls to customers to validate payments or payroll transactions. Writes complete, succinct and accurate case notes. Provides empathetic, accurate, and efficient resolutions to the most complex and escalated customers. Handles questions or escalations on suspected fraud from other business units. Works with others on the team to resolve questions, provide support and work follow up across the team.

Hiring locations and bill rates:

Plano max bill rate = ***

Reno max bill rate = ***

Top 3 skills: (1) banking and/or payroll background (2) computer skills to handle use of multiple apps (3) critical thinking and analytical skills

M-F schedule: 9am - 6pm + work some holidays

EOE AA M/F/Vet/Disability. As a temporary agency partner to ***, we will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law

is proud to be an equal opportunity and affirmative action employer. Accordingly, as a temporary agency partner to ***, we make hiring decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories for positions at ***, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process or for more information, please talk with your recruiter or send a request to ***. For more information about ***s hiring practices, please read their EEO policy

Experience in risk mitigation within the payments or payroll industry (3-5 years preferred) with the ability to identify the behaviors and signs of risky financial transactions or accounts. Excellent research and investigative skills. Proficient use of technology with exceptional internet research skills. Ability to make independent and sound decisions and think on your feet in a dynamic fast paced environment. Ability to partner and work seamlessly across the team to effectively document and share problems, opportunities, and solutions. CFE certification is a plus! Must be able to work overtime as well as Saturdays and some holidays