Description

Duties: 

Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues

Makes outbound calls to customers to validate payments transactions

Writes complete, succinct and accurate case notes

Reviews other risk agent’s work to either approve or provide feedback

Provides empathetic, accurate, and efficient resolutions to the most complex and escalated customers

Handles questions or escalations on suspected fraud from other business units

 

Key Skills
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