Salesforce Admin/Developer

Job description

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN
 

• Provide support for Salesforce CRM and other pre-sales tools
• Perform admin configurations and development for enhancements and bug fixes
• Follow Nokia procedures and standards, including security and data privacy policies
• Detect and suggest solutions for system/process improvements
• Participate in User Acceptance Testing for software updates
• Develop training materials for tool/process understanding
• Gather end user feedback to drive improvement ideas
• Contribute to roadmap improvement planning with process/tool owners

KEY SKILLS AND EXPERIENCE
 

• Salesforce Sales Cloud experience with Admin certification
• CRM Salesforce Platform App Builder and/or Platform Developer Certification desired
• PBI Analytics, PowerApps
• Office 365, advanced PowerPoint, SharePoint skills
• Strong willingness to learn complex business and industry regulation policies and procedures
• Experience in user support and training
• Excellent planning and prioritization skills
• Minimum 5 years of relevant experience or a graduate/postgraduate degree
• Strong analytical reasoning, as well verbal and written communication skills