Salesforce Administrator

SUMMARY:

The Senior Director of Information Management Systems is responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce environment, including NPSP, Traction Rec, and other third-party applications.

The Senior Director of Information Management Systems will work closely with JCC staff, lay leaders, and subject matter experts in documenting business requirements and training materials, software integration, and configuration projects. The Senior Director of Information Management Systems will be involved in all aspects of the software development life cycle, from project/feature backlog prioritization, requirement engineering, and development oversight through testing, release and support for products serving our members and guests. Acting as a liaison between business and technology, creative problem solving, impeccable communication and attention to detail are key skills expected in this role. This individual will also be responsible for point and click administration and configuration of key systems.

This position will work primarily in the Rosenbloom Owings Mills JCC. This position does have flexibility to work virtually as needed with approval of the COO.

WHAT YOU WILL DO:
Provide point and click administration and configuration of Salesforce and other systems
Responsible for end-to-end project management of small to mid-sized projects
Design and implement automated processes using Salesforce Flow
Lead the development and maintenance of Salesforce reports and dashboards to provide actionable insights. Serve as the agency's reporting expert, training and supporting users in leveraging Salesforce reporting capabilities
Supervise a full-time Systems Support Specialist responsible for internal/external case management, program and product setup, and internal user training
Manage and optimize the Experience Cloud site for external users
Work with managed packages and integrated third-party systems including but not limited to NPSP, Conga, Mogli, Traction Rec, Upace, and SecuTix
Manage less complex Salesforce integrations - those not handled by a Salesforce Developer, Consultant, or Implementation Partner
Maintain data integrity by performing regular database clean-up and optimization tasks
Serve as Salesforce advocate across the agency, increase adoption and elevate agency's ability to leverage tools and improve business efficiency
Handle all basic administrative functions including creation and modification of apps, layouts, fields, formulas, and validation rules
Work closely with our partner, Traction Rec, for upgrades, and ongoing support issues
Gather detailed requests from staff for improvements or changes to Salesforce and integrated systems and implement those changes as appropriate
Develop documentation and training materials to be used to train users and grow the Salesforce skill set across the organization
Document customizations made in Salesforce
In coordination with COO, plan for upgrades, seasonal releases, and long-term projects.
Apply critical thinking and problem-solving skills to research, troubleshoot and walk staff and customers through our tech stack to address their questions and concerns.