Description

This Position Will Have The Following Responsibilities

 

All aspects of user and license management including new user setup/deactivation, roles, profiles,

 

permissions, public groups, organization wide defaults, sharing rules

 

Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment

 

rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings,

 

mobile administration, dashboards and reports

 

Sandbox environment management

 

Manage less complex Salesforce integrations - those not handled by Salesforce Developer or

 

Consultant/Partner.

 

Identify, install and maintain appropriate apps from the AppExchange for event management, mass email,

 

document merge, and more.

 

Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional

 

user experience

 

Identify unused or underutilized platform features

 

Coordinate efforts on prioritized project and service requests with CRM Services leadership, team members

 

and Office of Undergraduate stakeholders

 

Ensure platform changes are documented and communicated to end users and stakeholders

 

Data management to improve Salesforce data quality, implementing rules and automation as needed

 

Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer

 

User support tickets

 

Monitor and improve user adoption

 

New user and ongoing user training

 

Technical documentation

 

Working with integrated applications including Office365, Riva Calendar synchronization

 

Required

 

Qualifications and Background

 

Strong Salesforce product knowledge and at least 2+ years' of Salesforce Administration hands-on

 

experience with Service Cloud, Education Cloud, Student Success Hub or Experience Cloud

 

Certified Salesforce Administrator

 

Desirable

 

Trailhead Ranger Level

 

Trailhead Superbadges Admin Super Set or App Builder Super Set

 

Additional Salesforce certifications, e.g. Advanced Administrator, Platform App Builder

 

Bachelor's/Postgraduate degree, or professional qualification

 

Required

 

Knowledge, Skills, and Abilities

 

A proactive attitude to platform enhancements

 

Designing scalable, best practice solutions

 

Excellent relationship-building skills

 

Creative and analytical thinker with strong problem-solving skills.

 

  • Must demonstrate ability to communicate effectively verbally and in writing with all levels of the

 

organization.

 

  • Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts.
  • Ability to assess the impact of new requirements on Salesforce and other integrated systems.

 

Translating requirements into technical solutions

 

Experience in change management and governance

 

Training end users and key stakeholders

 

Technical documentation

 

Available and responsive to questions

 

Experience implementing Salesforce configuration changes, including (but not limited to): Workflow, Process

 

Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts,

 

apps, actions, custom settings, mobile administration, dashboards and reports

 

Desirable

 

Demonstrates continued personal/professional development

 

Active in the Salesforce community


 

Education

Any Graduate