This Position Will Have The Following Responsibilities
All aspects of user and license management including new user setup/deactivation, roles, profiles,
permissions, public groups, organization wide defaults, sharing rules
Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment
rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings,
mobile administration, dashboards and reports
Sandbox environment management
Manage less complex Salesforce integrations - those not handled by Salesforce Developer or
Consultant/Partner.
Identify, install and maintain appropriate apps from the AppExchange for event management, mass email,
document merge, and more.
Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional
user experience
Identify unused or underutilized platform features
Coordinate efforts on prioritized project and service requests with CRM Services leadership, team members
and Office of Undergraduate stakeholders
Ensure platform changes are documented and communicated to end users and stakeholders
Data management to improve Salesforce data quality, implementing rules and automation as needed
Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
User support tickets
Monitor and improve user adoption
New user and ongoing user training
Technical documentation
Working with integrated applications including Office365, Riva Calendar synchronization
Required
Qualifications and Background
Strong Salesforce product knowledge and at least 2+ years' of Salesforce Administration hands-on
experience with Service Cloud, Education Cloud, Student Success Hub or Experience Cloud
Certified Salesforce Administrator
Desirable
Trailhead Ranger Level
Trailhead Superbadges Admin Super Set or App Builder Super Set
Additional Salesforce certifications, e.g. Advanced Administrator, Platform App Builder
Bachelor's/Postgraduate degree, or professional qualification
Required
Knowledge, Skills, and Abilities
A proactive attitude to platform enhancements
Designing scalable, best practice solutions
Excellent relationship-building skills
Creative and analytical thinker with strong problem-solving skills.
organization.
Translating requirements into technical solutions
Experience in change management and governance
Training end users and key stakeholders
Technical documentation
Available and responsive to questions
Experience implementing Salesforce configuration changes, including (but not limited to): Workflow, Process
Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts,
apps, actions, custom settings, mobile administration, dashboards and reports
Desirable
Demonstrates continued personal/professional development
Active in the Salesforce community
Any Graduate