Salesforce Architect

About the Role:

Location: Remote - Onshore: must sit in EST time zone and willing to travel once a month to Raleigh MUST HAVES:Need someone very senior, with extensive architecture & consulting experience with salesforce and salesforce migrations. We are looking for an external consultant to fill in the role of the Business Architect. That person would ideally have gone through a similar transformation from Classic to Lightning and has experience in working with similar stakeholders. The person will have lots of decision making power and they would need to ramp up very quickly so we are looking for a senior person. Job Description:Lead and participate in the end-to-end implementation of Salesforce solutions, with a focus on Service Cloud. Collaborate with cross-functional teams to design, develop, and deploy high-quality solutions tailored to meet client requirements.Work closely with stakeholders to gather, analyze, and document detailed requirements. Utilize your extensive experience to translate business needs into technical specifications, ensuring alignment with Salesforce best practices.Demonstrate a deep understanding of Service Cloud functionalities, including case management, knowledge base, omni-channel support, and service automation. Leverage your expertise to optimize Service Cloud configurations for complex business processes.Apply your extensive knowledge of Help Desk systems to design and implement seamless integrations with Salesforce Service Cloud. Ensure a smooth transition and enhanced user experience for help desk operations.Collaborate effectively with development teams, administrators, and business analysts to drive successful Salesforce implementations. Provide technical guidance and mentorship to junior team members.Conduct thorough testing and validation of Salesforce solutions to guarantee functionality, performance, and security. Address and resolve any issues promptly to deliver high-quality, error-free implementations.Create comprehensive technical documentation, including solution design documents, process flow diagrams, and system configurations. Maintain accurate records of customizations and integrations for future reference