Experience in enterprise-level Salesforce Sales, Service and community cloud projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success.
Extensive experience with Salesforce configuration, including workflows, validation rules, and security controls.
Experience defining business requirements, writing user stories, and providing detailed Salesforce system and functional designs.
Experience in documenting current state business processes and wire framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs.
Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes.
Strong Salesforce Service and Community Cloud Experience with Integration.
Experience in designing and developing software components and having a strong background in database design and system architecture.
Experience with single-org deployments and multi-org consolidations.
Expert level understanding of environment management, release management, code versioning best practices, and deployment methodologies
Minimum Bachelor’s degree in Computer Science or related field, Graduate degree preferred
10+ years direct experience in software development life cycle
5-6 years’ experience in Salesforce configuration and implementing CRM systems
Proven experience in overseeing the direction, development, and implementation of CRM software solutions
Salesforce certification is preferred
Direct, hands-on experience with automated software development tools
Strong knowledge of CRM software quality assurance best practices and methodologies
Must have excellent oral and written communication, presenting, meeting facilitation, negotiation, decision making, and problem solving skills