Description

The Sr CRM Analyst will use Salesforce expert knowledge and work closely with business users to define and analyze problems and figure out the most suitable technical, application or configuration solutions. This resource will identify and document information technology design specifications based on analysis/assessment of end user needs and generate need-gap analysis. This resource will also define project requirements by identifying project milestones, phases, and elements and work with Architects and Developers to translate business requirements into functional / technical specs.

 

Minimum Education:

 

•      Bachelor Science in Computer Science, Information Systems, Computer Engineering, or related field

•      Minimum Experience/Accountabilities:

•      Minimum 5 years of experience with the Salesforce platform either as a Salesforce Admin and/or Salesforce Developer

•      Business knowledge of Salesforce products to drive solution design and implementation in a healthcare environment

•      Data management capabilities

•      Knowledge of Integrations, 3rd party integration tools, ETL with Salesforce

•      Salesforce admin certification is a plus

•      Lightning, Apex experience is a plus

•      Project management experience

•      Agile experience a plus

•      Knowledge of Cerner Millennium products (i.e. HealtheIntent) a plus

•      Good organization skills with ability to prioritize multiple activities in a rapidly changing environment

Strong customer service focus

Key Skills
Education

Any Graduate