Description

Job Duties:
•Meet with stakeholders to understand requirements, determine design and perform gap-analysis to identify appropriate deployment strategy
•Configure and customize Salesforce application/solution as per business requirements and expectations using out-of-box features and Salesforce platform (force.com)
•Integrate Salesforce application/solution using natively available integration techniques like REST/SOAP etc.
•Create VisualForce and Lightning Web Components
•Configure communities including designing UI/UX for end user
•Evaluate, ensure and recommend appropriate solution is leveraged – platform vs Service cloud
•Brainstorm solutions, conduct architecture and design reviews to support internal teams as well as end clients.
•Follow best practices and continuous improvement process to identify future upgrade issues and design considerations
•Respond to technical issues in a professional and timely manner.

Requirements:
•Bachelor's Degree from an accredited college or university is required
•Experience in both platform and cloud offerings including communities
•Experience in UI/UX design of Salesforce application
•Experience in configuring Contact Center capabilities like Omnichannel, Skill based routing, integration
•Hands on experience in integrating Salesforce with other applications
•Support, perform and troubleshoot deployment issues.
•Review the existing documentation and document technical specifications.
•Perform maintenance on existing software products and contribute knowledge of business applications.
•Contribute as necessary to the development of all project artifacts throughout the system development life cycle.
•Preferred Salesforce platform certification

Education

Any Graduate