Salesforce Lead Developer

Role Description:
Lead and own operations for mission critical Contact center Salesforce/Velocity Service Platform application and Customer Integration Hub (AWS)
Partner with Managed Services Vendor support team on daily operations, defect management and maintenance activities
Provide thoughtful feedback analysis, operational monitoring, troubleshooting and error resolution to prevent inaccuracies, reduce process latency, and drive process excellence
Partner with business stakeholders and help prioritize operational defects for resolution.
Ensure compliance with Incident management and change management processes!
Capitalize on opportunities for increased effectiveness and efficiency by driving key automation and productivity initiatives.
Ensure best practices are followed for performance tuning, security, and data governance!
Lead development teams for enhancement deliveries
Plan and schedule regular maintenance/patching activities as needed.
Production deployment support, stabilization support, rotating on-call support for critical issues•
Report out to IT and business leadership on operations status.
Work very closely with Salesforce and AWS architects to identify continuous improvement opportunities.
Maintain a productive working environment for operations and development teams.
Be a strong advocate for a culture of quality across the team.