Job Description
Job Title : IT Support Analyst Swiss Payroll:
- Run monthly Swiss payroll closure procedures
- Prepare and process year end activities
- Testing releases in test environment and tracking (Jira)
- Set up and run batch processes (Batchman)
- Manage incident and problems as part of the incident and problem management process for the Swiss payroll application. This encompasses: Investigation and analysis of technical issues within the application;
- Providing workarounds where applicable;
- Performing general housekeeping on the application;
- Perform root cause analysis (“RCA”) on serious incidents.
- Participate in internal and external audit assessments
- Functional / hierarchical escalation and notification to management for high impacting Incidents and problems and keeping end users informed until the ticket is resolved;
- Application health monitoring (comprising review of application logs, identification and analysis of exceptions)
- Maintaining a knowledge database for Swiss payroll
- Working in the HR & Legal application support team and closely with the global HR business payroll team.
Expertise :
- Previous production experience in the technical/appl. area and/or education in IT
- SAP System experience in general and query knowledge
- SAP-HR-module knowledge
- Good knowledge of MS Office tools (Access, Excel and Word)
- SQL knowledge
- Experienced in batch scheduling
- Fluent in German and English
Must have Skills :
- 3-4 years of SAP & Payroll experience. German & English Language fluency.
- Good to have skills : Some kind of IT experience.