- Monitor application and database performance using the available tools and system commands, and modifying tuning parameters as appropriate.
- Work with SAP analysts and users in troubleshooting problems
- Maintain historical performance data for trends analysis and capacity planning.
- Participate in SAP system audits. Participate in disaster recovery planning and exercises.
- Work with the IT team on the proper use of Clients and Transports.
- Interact with development teams, configuration teams, various technical support teams, and business collaborators to optimize and maintain the overall SAP reliability, availability, and performance.
- Provide technical support and administration of transport management, batch management, system processes, and production support for SAP environment in conjunction with relevant third parties.
- Add-ins installations for SAP systems
- Assists with the installation, configuration, and maintenance, including upgrades, patch management, and system refreshes.
- Assist with the maintenance of SAP user IDs and access rights assigned to IDs.
- Maintain access rights and profits as required to support the computer security policies.
- Assist with the administration and maintenance of security across all SAP Systems and applications.
- Adhere to all company policies and procedures
- Assist with SAP Archiving activities
- Ability to learn about and support SAP-related 3rd party software such as Vertex, Loftware, and others as it is integrated with SAP.
- Participate in the SAP system maintenance (hot packages and kernel upgrades) through all systems using a structured methodology.
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