Provide SME level of Network and Service Assurance support for core to edge security protocols on Palo Alto & Zscaler platform.
Troubleshooting the network and service issues while adhering to SLA/KPIs and ensure target SLA levels are met for each ticket.
Troubleshooting of enterprise and cloud based Proxy and VPN access
Troubleshooting on Site to Site and Remote Site VPN’s
Working directly with equipment vendors, OEMs, Field Support Staff.
Analysis for root cause determination of issues including recommendations for improvements.
Able to understand customer business requirements and convert the same in use cases from technology perspective
Able to do deep consulting job to address customer’s business problems using Zscaler and all other security platforms available
Able to provide E2E architecture services for customer
Architecture and Hands-on Experience on Zscaler Cloud Proxy ZIA & ZPA, ZDX and other features.
Manage and Troubleshoot Zscaler App portal by creating Application Control and Web Control policies,
Job Requirements
Good technical knowledge on Routing and Switching
Troubleshooting experience on Paulo Alto Firewall, Zone Based Firewall, Cisco ASA and Zscaler (ZIA and ZPA)
Troubleshooting experience on Cloud Based Proxy
Troubleshooting experience on Content filtering and deep packet inspection
Troubleshooting experience on DDOS prevention
Enterprise Security Troubleshooting Experience
Data center Security Troubleshooting Experience
Strong skills on MS Office for reports and RCA making.
Strong analytical skills to resolve problems.
Strong oral and written communication skills to coordinate repair efforts and prepare reports.
Strong interpersonal skills to coordinate efforts effectively between multiple groups.
Ability to manage multiple tasks in a fast paced environment.
Zscaler (ZIA and ZPA) experience will be preferred.
Provide expert multi-technology advice to internal clients, analysing and providing strategies and solutions on all aspects of application software, infrastructure and related Zscaler components.
Advise and execute on the best design for Zscaler technology architectures.
Use client business requirements to advise on the design, deployment and operation of application infrastructures.
Create High level & Low level designs that provide holistic views, but also contain the details of the components and interconnections between components.
Contribute advice on improving methodology frameworks.
Manage the proof of concept (POC) initiatives.
Researches and investigates emerging infrastructure technologies and the best practices associated with these trends.
Contribute to the improvement of internal effectiveness by contributing to improving current methodologies, processes and tools.
Proactive addition of client public IPs on the Zscaler Admin Portal.
Maintenance of client public IPs clean up (removal in case of decommission)
Maintain URL filtering rule set.
Setup new rules for URL categorization (when Zscaler sends a notification)
Create URL exceptions for uncategorized traffic.
Maintain Admin accounts and roles for access to Zscaler admin portal.
Communicating to customer about planned maintenance/outages on Zscaler nodes.
Proven experience Configuring authentication in Okta (SAML 2.0), TLS /SSL Interception on Zscaler cloud ZIA, Maintain Users/User Groups for authentication on Zscaler (AD/Manual)
Timely backups of the rule sets on admin portal.
Maintain bandwidth classes, if a new website is identified to be prioritized, it needs to be amended/maintained.
Present settings for Advanced Threat protection/Malware Protection Client Security team for audit/verification.
Maintain Cloud Policy policies for sites using Cloud Firewall.
Maintain Network Services, and IP/FQDN Groups which are used in firewall control.
Interact with Zscaler support for cases where we require support on Zscaler cloud, URL, functionality related issues. Weekly call with Zscaler TAM to understand operation related crunches (if any).
Block any malicious IPs on Zscaler, as notified to SOC and identified as a threat by Client.