Senior Business Analyst

Responsibilities:
 

• Act as liaison between business users, the MA21 development group, and Cloud Vendors to gather and document Scope, Use Cases, and Functional Requirements.
• Prepare, manage and communicate project plans and coordinate project activities with team members as required.   
• Create and maintain required Unified Process artifacts for the approved SDLC process. Submit the artifacts for review, distribution, and business approvals.
• Participate in the preparation/execution of test plans and/or test criteria.
• Prepare or administer the preparation of implementation plans, user guides, and/or documentation as required.
• Facilitate interactions with other IT areas and business units, both internal and external.
• Serve as liaison between EHS development groups and Infrastructure Teams. 
• Serve as Project Manager, as required, for simple projects and report projects and task status to senior management.
• Diagnose and resolve system performance problems identified by Production Control, users, or management.
• Communicate effectively with business users and managers. Ensure project documentation, plans, and scheduling comply with agency initiatives and priorities.     
• Identify, communicate, and facilitate a resolution to any production support, user requests, or triaged Helpdesk tickets.
• Monitor and measure the success of implemented solutions in the Production environment.
• Participate in release meetings for maintenance and development projects, ensuring all platform requirements are met.
• Work closely with QA to resolve any issues prior to the release date.
• Identify risks, potential scope creeps and escalating issues to the client and management.
• Create Unit test results in accordance with process Scope and Business requirements.
• Ensure testing validates the quality, reliability, and completeness of business services deployed on the new platform.

Preferred Qualifications:
 

• Knowledge of the principles of software development using the approved SDLC.
• Proficient knowledge of Jira, Long Term Care Population, Complex eligibility systems, and Unified processes.
• Proficiency in Microsoft 365,  Excel, Word, PowerPoint, Access, and Visio.
• Knowledge of methods and techniques of computer systems analysis, design, technical terminology, codes, and standard abbreviations.
• Experience with one or more of the following: data structures, application programming, database development, or relational database theory and technology.
• Ability to prepare flow charts, diagrams, and Use Cases.
• Deliver oral and written instructions in a precise, understandable manner.
• Prepare required deliverables in accordance with established procedures.
• Strong organizational skills with the ability to maintain accurate records and status reporting.
• Ability to understand and apply the policies, procedures, specifications, standards, and guidelines governing assigned unit activities.
• Knowledge of MA HIX or other State Health Exchange.
• Ability to work with multiple vendors.
• Strong organizational skills, problem-solving aptitude, and attention to detail.
• Ability to work well with others in a fast fast-paced, dynamic environment.
• Strong initiative and ability to manage multiple projects, as well as strong follow-through skills.
• Must be able to work collaboratively, collegially, and cooperatively with others in an environment where deliverables are potentially dependent on the output of others.

Education and Certifications:
 

• Bachelor’s degree in computer science, Information Systems, Business Administration, or a related field.
• Minimum of (3) three years of extensive experience with project management as a Senior Business Analyst of a large-scale application.
• Minimum of (3) years of experience in working in all phases of the Software Development Life Cycle (SDLC), including postproduction verification.
• Prior Government or healthcare experience desired.