Partners with Business Groups to ensure delivery of applications aligned to the business and IT strategy, as well as the support of those applications. Works with Business Groups to define their global IT requirements and to analyze appropriate solutions. Manages projects from inception to completion with matrix, global teams.
Responsibilities
Business Requirements Analysis
Partners with business stakeholders to analyze, define and document business requirements, within and across functional areas
Drives best practices during requirements gathering and modeling
Has a strong focus on gathering core requirements, beyond stated requirements and correctly places these within a broader context
Understands business environment and helps to connect/align relevant business stakeholders
Process Modeling and Design
Partners with business stakeholders to analyze, define and document business processes within and across functional areas
Drives best practices during requirements gathering and modeling
Understands business environment and helps to connect/align relevant business stakeholders
Stakeholder Management
Manages stakeholder expectations and communications within and beyond functional track
Knows business environment well enough to identify and proactively include the correct stakeholders
Interacts regularly with senior management level stakeholders, and demonstrates value from realized projects
Solution Design
Responsible to design and document cross-functional and global solutions, drawing on functional expertise of functional and technical team members or vendors, as appropriate
Advises on solutions prepared by peers or supporting team, and champions good design practices
Documentation
Documents and reviews broader team documentation
Supports team in identifying and defining relevant documentation templates pertaining to solution delivery
Is a champion for knowledge transfer to enable/empower other team members
Functional Design
Develops functional designs for applications, integrations and conversions
Ability to work on multiple functional areas and integrations with third party products
Keeps up to date with industry trends and vendor capabilities to produce robust functional designs
Reviews functional designs and obtains sign-offs with the cross functional business and IT teams
Provides inputs into business processes based on design capabilities
Champions sustainable, forward-looking functional designs
Architecture
N/A
Testing & Test Design
Coordinates integration testing, validates test cases with stakeholders for user acceptance testing and training, and obtains sign-offs
Coordinates defects clarification, triage and coordinate resolution with engineering teams
Project Management
Manages multiple application releases and projects
Manages stakeholder expectations
Designs release scope and schedule in line with business goal, prioritization and IT capacity
System Configurations
Configures applications in line with business goals
Designs forward looking configurations by recognizing future needs aligned with the business roadmap
Develops configuration standards
Day to Day Support (Production Support)
Supports and trains junior resources and oversees quality in triage and troubleshooting practices
Leads troubleshooting efforts on critical issues with cross functional teams through resolution
Identifies improvements to address repeat issues
Training and Change Management
Works with functional leadership teams to set expectations and conduct planning and execution of SME training activities
Defines, communicates, and implements support and engagement plans
Analyzes adoption rates and issues and assesses business case realization and proposes solutions to improve
Vendor Management
Manages/leads individual consulting resources as assigned
Participates in vendor advisory boards and user groups
Vendor & Application Technology Evaluation
Executes medium-scale vendor evaluations, pricing negotiations and software acquisitions
Prepares management communications and gets stakeholder input for recommendations
Qualifications
7 years of experience working as a Business Systems Analyst in all phases of the software development process – including requirements gathering, design, implementation, release, and maintenance
Bachelor's in Information Systems, Computer Science, Business or related field
Exhibits keen interest and experience in working with evolving business models in a large scale, complex, transformational program
Expertise in leveraging Salesforce Service Cloud to solve business problems
Proven experience working in Agile software development lifecycle
Soft Skills
Exceptional problem solver who is comfortable finding and pushing solutions beyond the status quo
Strong sense of personal ownership in the quality and effectiveness of delivered solutions
Ability to realistically balance scope and requirements against timelines
Capability to autonomously make effective decisions and pursue tasks based on project scope and vision
Interest in developing an understanding of relevant technical subject matter that ensures a solid foundation for collaborating on solutions
Ability to build relationships, influence key decision-makers, and collaborate on a cross-functional team comprised of diverse personalities, skill sets, and levels of experience
Strong team player who can bridge gaps across Business Groups and work effectively with teams and stakeholders to establish and accomplish business objectives
Exceptional ability to gather, organize and evaluate any information or data needed as input from stakeholders and development team to determine requirements and specifications
Effective communicator that works well in a collaborative team setting
Excellent written and verbal communication skills, and exceptional emotional intelligence
B.E., B.Tech or Equivalent.