Senior Cloud Operations Engineer, Actimize

So, what’s the role all about?

We are looking for talented and motivated professionals, interested in delivering the latest in Application Operations (SaaS) using AWS, in a culture that encourages autonomous productive teams. You are Someone who loves learning how to configure backend systems, and infrastructure that will help us build our global SaaS platform. You have a comprehensive understanding of Amazon AWS platform and know how to light and put fires out. You are an engineer with confidence in his / her skill set, who is not afraid to look under the hood and break stuff to make stuff. If yes, then come be a part of Nice Customer Services, a team of software engineers re-inventing Application Operations.

This position is for Pune development center.

How will you make an impact?

You will get to team up with highly talented and highly motivated engineers and architects, using the latest in AWS, working on cutting edge technology.

As a part of this team, you will be working in a fast-paced environment deploying, monitoring, automating & supporting a highly scalable real-time critical platform(s) impacting, millions of individuals & Billions of dollars.

Have you got what it takes?

Implementing and configuring new Application
Setup new environments & deploying solutions
Building proactive Monitoring & alerting service. 
Automation using ansible, python, Perl scripting
Setup & securing new Application instances
Change management, Building deployment and rollback plans and procedures
Creating and maintaining knowledge base for various technical resolutions
Create and setup deployment scripts for different environments (i.e. Test properties vs Prod properties)
Configure and optimize instances and web servers for optimal performance. (ex: adjusting default connection limits, adjusting request queuing thresholds)
AWS troubleshooting support
Support, Architect and Implement alongside Technical & Operations teams to meet our customers' individual needs for their infrastructure & application deployments. 
Work on critical, highly complex customer problems that will span multiple AWS services (dealing daily with high severity incidents). 
Help build and improve customer operations through scripts to automate and deploy AWS resources seamlessly with as little manual intervention as possible. 
Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed / wide scale. 
Drive customer communication during critical events. 
Provide on-call off hour support and flexible to work in 24*7 shift environment

You will have an advantage if you also have:

4 to 7 years of relevant experience
Excellent hands-on experience in managing Application Support (3 tier/2 tier apps)
Strong problem solving, analytical and communication skills
Exposure in handling complex application performance issues
Exposure to APM tools like AppDynamics, Dynatrace
Excellent skills on managing containerized / cloud-based application with exposure to various cloud services (EC2, S3, IAM, ELB, VPC, VPN). 
Good experience in a DevOps environment / Operations team / Infrastructure Operations team. 
Excellent Troubleshooting skills
OS level knowledge (Windows or Linux)
Database skills ( SQL ,Oracle or Postgres / Casandra)
Application Server ( skills on any of Middleware technologies e.g. – Tomcat , WebLogic , WebSphere)
Ability to identify the underlying root cause of performance issues & mitigate bottlenecks
Good understanding on Networking , Load balancers
Good communication both written and verbal
Exposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, Powershell etc.)
Experience in working with tools like OpsGenie, Nagios, Rundeck
Cloud / Application level Security experience
experience in Banking & Financial domain
Has worked in an Agile / Sprint development model.