Description


POSITION DESCRIPTION


The contractor will be responsible for performing IT Triage and resolving complex Cúram application defects and issues. 
The individual will collaborate with the team to diagnose, resolve, delegate and assign issues to the appropriate work stream within the Cúram application (application intake, rules, batch processes, etc.). 
This individual will also be responsible for addressing production issues/defects and designing, developing, and implementing a solution. 
The individual will attend design sessions and translate complex technical triggers and process flow to less technical team members. 
The individual will assist in system enhancements using the Curam platform. 
The individual will become an integral part of the DCAS Team, making every problem associated with the application a problem of their own, and will demonstrate the required initiative and critical thinking abilities necessary to resolve all problems and challenges accordingly.

MINIMUM EDUCATION/CERTIFICATIONS REQUIRED:

Bachelor’s degree in Information Technology or related field or equivalent experience; or a current Project Management Professional (PMP) Certification 

REQUIRED SKILL/ DESIRED AMOUNT


Cúram V6 Certification or higher Highly desired 3 Years
16+ yrs. Software Development Lifecycle Experience - Required 16 Years
10 yrs. requirements gathering and documentation Required 10 Years
16+ yrs. MS Office/PowerPoint experience - Required 16 Years
Bachelor’s degree in IT or related field or equivalent experience (ie, Engineering or Computer Science) Required 
Master’s degrees in Engineering or Computer Science. Required 
Professional exp. with Cúram CGISS development. - Required 8 Years
Exp. analyzing, reviewing, and defining problems/issues associated with the Cúram CGISS application. - Required 8 Years
Strong professional business analysis experience. - Required 8 Years
Knowledge/Familiarity with all components of the Cúram CGISS module (IEG script, rules, batch processes, etc.). - Highly desired 5 Years
Ability to design, develop, and implement solutions to defects/issues. – Highly desired 5 Years
Knowledge of SNAP/TANF/MAGI/Non-MAGI and other related programs is strongly preferred. - Highly desired 2 Years
Experience designing within the Cúram software suite. - Required 5 Years
Experience with problem identification and integration of technical skills to resolve issues. Required 5
Ability to translate and communicate highly technical concepts to both technical personnel and non-IT business users. Required 16
Ability to develop relationships/ partnerships with customers by responding to needs by exhibiting a sense of urgency. Required 16
Ability to independently identify and develop solutions. Required 5
Understand Cúram Case Management functionality and associated business processes. Required 5
Experience in business process analysis (Use Cases and/or process flows) and mapping (Gap Analysis) techniques in Cúram. Highly desired 5
Ability to establish and maintain effective working relationships with customers. Highly desired 3
Ability to organize, prioritize and follow complex and detailed technical and financial procedures. Required 5

Key Skills
Education

Bachelor’s degree in IT