Senior Customer Service Engineer

Job Description

Roles and Responsibilities

 

• Technical{{:}} Maintains diagnostic imaging equipment models specific to MRI/ CT/ Cyclotron modality
• Electronic/Mechanical{{:}} Total system level trouble-shooting on complex multi-symptom problems
• Customer satisfaction{{:}} Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
• Business growth{{:}} Assists in the growth and direction of business in his/her geographic area
• Productivity{{:}} Responsible for Warranty and PMS contract cost control
• Administration{{:}} Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
• Installation{{:}} Plays a leading role in complex and multifunctional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE HealthCare Service Quality Policy Statement
  
   

Quality Specific Goals{{:}}

 

• Aware of and comply with the GE HealthCare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization
• Insure timely dispatch closure. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
  
   

Required Qualifications{{:}}

 

• BE in Electrical/ Electronics/ Instrumentation or equivalent
• Minimum 2+ years of relevant experience in field services
• Comprehensive knowledge of MRI/CT/ Cyclotron equipment
• Proficiency in English and Computer Skills
• Excellent communications, listening and interpersonal skills
• Base location- Gurgaon, Delhi/NCR, with flexibility to relocate near the site which could be outskirts of city and travel within region – India & South Asia
• Strong Customer skills- deals tactfully and effectively with differences of opinion, influences rather than directs
  
   

Desired Qualifications{{:}}

 

• Volunteer, self motivator Initiative and motivation. Technical analytical skills
• Ability to document, plan, market, and execute programs
  
   

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors{{:}} to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities