Senior End User Technical Support Analyst (1)

Job Description

The scope of the proposed services will include the following:

• Responsible for onsite technical support including desktop imaging and deployment of end user devices with Windows 10/11 or Apple MacOS and iOS operating systems.
• Responsible for end user device support including hardware and software troubleshooting, installation, and replacement of products and components.
• Responsible for remote software and device support and problem resolution which includes advanced troubleshooting, installation and configuration.
• Device support includes Mac and Windows desktops and laptops, network and desktop printers, VoIP phones, Wireless Access Points, Local Area Network hardware.
• Assist with Microsoft M365 Sharepoint and OneDrive content management
• Assist with Microsoft M365 Office applications support
• Oversees the work being performed by the Technical Support Analyst and assigns tasks

Expertise and/or relevant experience in the following areas are mandatory:

• Advanced Experience installing new computer hardware, software and peripherals
• Advanced experience installing and troubleshooting local area network and wireless network hardware components and cabling
• Advanced Experience deploying, configuring and managing Windows 10/11, MacOS, iOS and Android devices

Expertise and/or relevant experience in the following areas are desirable but not mandatory:

• 7+ years in onsite end user hardware and software technical support
• Experience supporting and managing VoIP phones
• Experience administering or supporting Microsoft Sharepoint, OneDrive and Office products

Experience acting as a team lead or supervisor overseeing technical support operations