Senior Genesys Developer

Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Minimum of 10 years of hands-on experience with Genesys solutions, including Genesys Cloud CX.
Proficiency particularly with Google Dialogflow CX
Strong understanding of natural language understanding (NLU) and conversational AI.
Experience with cloud-based contact center solutions and voice/chat channels.
Familiarity with OAuth authentication, service accounts, and API administration.
Excellent problem-solving skills and ability to work independently.
Effective communication and collaboration skills.

Preferred Skills

Genesys certifications (e.g., Genesys Architect Cert & Genesys Developer Cert at a minimum).
Experience using JSON and SQL Programming
Knowledge of machine learning and speech recognition technologies.
Not required but nice to have previous experience in the city, state or federal government space.
Familiarity with Genesys Architect for creating call, digital and message flows.
**Bonus Points – Integration experience with, Zendesk and Salesforce
Familiar with an Agile approach (including Azure Dev Ops; Jira)