Senior IT Project Manager

Essential Duties & Responsibilities:

• Client: Lead projects to ensure proper scoping, committals, and delivery time frames.
• Assist in the selection of vendors and specialized consultants through defined processes.
• Guides stakeholders to ensure project obligations and responsibilities are clearly outlined.
• Execute efficient and effective communication with all team members and stakeholders.
• Partner with business units to ensure compliance with negotiated MSA/contractual terms and rate cards.
• Develop and maintain strong working relationships with internal and external collaborators.
• Manages and drives communication between project team members, senior management, and technical teams.
• Implement contracted services on time, within budget, and according to specifications.
• Develop, manage, and distribute department forms, procedures, run books, reports, etc.
• Recommend process and procedure revisions for continuous improvement.
• Leads weekly project status meetings with vendors and project team.
• Determines project scope, milestones, tasks, risks, assumptions, objectives, and dependencies.
• Use Microsoft Project and other tools to document, schedule, track, and report on projects.
• Document and publish meeting agendas and minutes, track action items, owners, and due dates.
• Prepare status reports to keep management, clients, and project team informed.
• Analyzes requests for changes from original specifications and provides recommended guidance
• Leads departmental objectives and metrics to provide high levels of customer service.
• Mentors and develops more junior level project managers 
• Perform other tasks as assigned.

Knowledge, Skills, & Abilities:

• Seasoned experience with Windows Operating System
• Seasoned experience with standard Project Management toolsets such as MS Project, JIRA, Planview, etc.
• Knowledge of IT Service Delivery, managed services, and/or cloud computing preferred.
• Knowledge of ITIL a plus.
• Excellent problem-solving, critical thinking, and interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Strong proficiency with MS Office Suite (Word, Excel, PowerPoint, Visio, Project).
• Highly motivated self-starter.
• Ability to multi-task and remain calm in a dynamic environment.

Education & Experience:

• Bachelor’s degree or equivalent education and/or work experience required.
• Possession of a PMP and a minimum of 7 years of relevant industry experience.
• Seasoned experience working in a similar position in a global organization.
• Experience overseeing projects through the full life cycle.
• Experience working closely with a variety of internal and external stakeholders.
• Experience managing resources within a project life cycle