Senior Microsoft 365 Engineer

You are:

Excellent problem solver
Excellent project leader
Strong collaborator with team members and other teams
Strong communicator, documenter, and presenter at multiple levels
Continuous self-learner, subject matter expert for Microsoft 365

You have:

Bachelor’s degree in Computer Science, Information Technology, or significant relevant experience
5+ years of experience, preferably in a large financial services enterprise
Microsoft certifications are desired, preferably MS-900, MS-700, MS-721, MS-102
Expert-level experience with Microsoft 365:
Required: Administration, Outlook, Exchange Online, Exchange Server, Teams, SharePoint Online, Power Automate, OneDrive, Viva Engage (Yammer), Stream, PowerShell scripting, advanced troubleshooting diagnostics.
Desired: Copilot, Word, Excel, PowerPoint, OneNote, Visio, Project, Whiteboard, To Do, Planner, Lists, Viva Insights, Power Apps, Loop, Azure.
Intermediate-level experience with Proofpoint E-mail Protection – Administration, Routing, Allow/Block List, Encryption, DLP, Send Securely, Secure Portal, SPF/DKIM/DMARC, delivery troubleshooting, incident response.
Knowledge of other complimentary collaboration applications such as: Zoom, Hearsay Relate, Poppulo, Monday, BitTitan MigrationWiz, ShareGate, SharePoint Framework development.
Strong knowledge of IT Service Management and ITIL, preferably using Service Now – Incidents, Tasks, Problems, Knowledge, CMDB, Reporting, Dashboards. Proven ability to manage support and request tickets within SLAs, and drive Microsoft support cases to closure.
Knowledge of Project Management, preferably using SAFe, Jira, and Confluence. Proven ability to complete projects reliably and with quality.
Knowledge of Networking and Security - DNS, Active Directory, Entra ID (Azure AD) including conditional access policies, certificates, firewalls, proxies, cloud access security brokers (CASB), single sign on (SSO), multi-factor authentication (MFA), data loss prevention (DLP) and identity and access management (IAM).
Knowledge of Endpoints, Servers, and Cloud – Devices, operating systems, browsers, Intune, System Center, Nexthink, Amazon AWS, Azure.

You will:

Deliver excellent support for Collaboration capabilities to achieve service level agreements. Participation in the team on-call support rotation is required.
Design, build, test, and deploy new Collaboration capabilities to achieve strategic goals and key deliverables reliably and with quality. Current goals are focused on AI, Automation, Application Integration, and Security/Compliance.

Reporting Relationships:

As our Senior Microsoft 365 Engineer / Collaboration Engineer, you will report to our Head of Collaboration Technology, who reports to our Head of Corporate Technology.