Description

Responsibilities & Qualifications 
Responsibilities 
  1.  Adhering to SLAs 
  2. Mentoring / Training Team Members 
  3. Handling tickets / requests 
  4. Perform root cause analysis 
  5. Troubleshooting technical issues 
  6. Defining processes and ensuring that the processes are adhered to 
  7. Oversees and is responsible for successful completion of Installation, configuration    and migration 
  8. Ensure maximum uptime according to the SLA  
  9. Understanding of Multi-geo support environment 
  10. Responsible for building / maintaining a test environment  
  11. Improves and maintains customer and employee satisfaction 
  12. Suggests new technologies and design changes 
  13. Monitoring and maintaining SLA requirements by the team members 
  14. Testing / Auditing/processes as required from time to time 
  15. Identify Skill gaps and plan for training / knowledge updating 

 

Technology Knowledge 
  1. Router - Cisco, Avaya (Extreme), Juniper
  2. Switch – Cisco and Avaya (Extreme), Juniper
  3. WLAN Access Points – Cisco and Aruba 
  4. Firewalls – Cisco, Juniper and Fortinet
  5. WLAN Appliance – Cisco and Aruba 
  6. IPAM – Infoblox /others
  7. WAN Optimizer - Riverbed / others
  8. Packet Shaper - Bluecoat 
  9. Terminal Server - Ion systems /others
  10. Load Balancer - F5 
Qualifications 

 

  1. Min 10+ years of Network administration experience in large enterprise environment  
  2. Should have Cisco and other industry standard networking certifications 
  3. Extensive experience in System Fault Tolerance, Networking Designing, Business continuity and Disaster recovery 
  4. Expertise in the analysis, implementation, troubleshooting & documentation of LAN/WAN architecture and good experience on IP services. 
  5. Excellent communication skills (Verbal and Written) 
  6. Experience in representation in Change Advisory Board (CAB) meetings 
  7. In depth understand and troubleshooting skills for data centers Technologies (vPC, VDC, OTV, FEX) 
  8. Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problem 
  9. Excellent hands-on experience on Cisco, Juniper & Extreme devices (Routers, Switches L2/L3, Firewalls etc) 
  10. Excellent hands-on in Cisco & Aruba WLC/Access point  
  11. Handling escalated troubleshooting calls related with Routing, Switching, Wireless, Firewalls & VPN 
  12. Excellent hands-on experience on Cisco Nexus Series of switches, Juniper SRX series & Fortigate.
  13. Excellent hands-on experience on Wireless LAN technologies – Cisco and Aruba 
  14. Excellent hands-on experience on WAN Acceleration/optimization Riverbed 
  15. Network Management tools – Solar Winds, HPNNMi or Splunk etc 
  16. Application Load balancers F5 Big IP LTM/GTM or Citrix NetScaler 
  17. Hands-on experience of implementing & Troubleshoot of Infoblox solutions such as IPAM/DHCP/DNS/vDiscovery 
  18. Hands on Experience on DHCP scope creation, DHCP option management understanding about servers, and windows platform 
  19. Should have Experience in designing POA for complex Change/Project.  knowledge in preparing RFO, RCA's, documentation, Knowledge Bank. 
  20. Experience in AWS or AZURE or any cloud technologies will be an added advantage 

 

Certifications 
  • ITIL v3 /v4
  • CCIE -R&S or equivalent associate 
  • CISSP, CISM, CCSP 
  • OEM specific Expert level certifications(Cisco,Juniper,Fortinet)


 

Education

Any Graduate