Senior Network Engineer

Job Description:

· Capability required:
Detailed technical knowledge of internetworking protocols, technologies and products
In depth knowledge of Cisco and other networking products: switches, routers, load balancers, firewalls, AP, DNSs, IP addressing tools...
Support and in depth problem analysis, solve complex network or systems faults & problems
High degree of customer focus ensuring that customer and business requirements are understood; identify and analyze client requirements and provide technical solutions
Implement service enhancements
Documentation and design
Project Reporting
· SoW
The Senior Network Security Engineer will be a technical reference for the Global Network Support Service, team that operates the global network of Vodafone ´s customer.
All Global Network Support team members, including him/her, are responsible of the Service levels commited with the customer.
He/she will be based in customer premises and therefore will have greater knowledge on customer ´s local network and processes.
He/she will support the customer ´s local Company needs but will also contribute to the Global Support team, he/she will also get support from the Global team.
He/she will:
o Provide an technical escalation source for lower tier support in daily operation (incidents & tasks). Detect and organize occasional knowledge sharing sessions when required.
o Collaborate in customer ´s projects: Manage installation, upgrades and application configurations of network technical infrastructure.
o Detect the need and lead service improvements in coordination with Global team.
o Apply high skill with commands, utilities and understand advanced aspects in the engineering and administration of network and security infrastructure.
o Configuration and troubleshooting of routers/switches and Firewall, LAN networking tracing, customer handling
o Resolve difficult interoperability problems to obtain operation across all networking platforms
o Network inventory and documentation, sharing both with customer and Global support team.
o Maintain a highly secure infrastructure, protecting sensitive corporate data from internal and external threats.
Follow security requirements from both Vodafone and Vodafone ´s customer