Senior Product Manager

About the job
Location: Minneapolis/Richfield, MN (Hybrid, 1 – 2 days weeks)

Duration: 6 months (High potential for further long-term extension and potential full-time conversion)

Tell Us About Your Department

We develop new subscription partnerships and offers that support an omni-channel experience, plan lifecycle, activation, and one-time or recurring billing. Subscriptions within our domain are defined by; software services, streaming, protection plans, and membership where BY has a contract with the customer to provide the subscription and/or manage the recurring billing of the subscription.

Project Description

We are in the process of modernizing our systems while still maintaining business continuity from a data and reporting perspective. We are looking for a Product Manager to join us that will be responsible for understanding and evolving our billing products for membership, protection plan and subscriptions business. This product manager will work with peers and cross functional stakeholders to understand the products we are supporting, how billing, taxation, payments and booking of charges work and how the data we generate supports the business needs. They will also need to work with engineers to build a custom subscriptions billing platform, understand how integrations with other systems work, understand the data and events being published and be responsible for the quality of the data that is being reported. This individual must be able to work with multiple teams to ensure the data is setup accurately across the plan’s lifecycle and ensure that customers are billed and charged correctly based on the defined rules.

Position Summary/Job Description

Below are some of the responsibilities this product manager is expected to assume in their position:

Working directly with business partners (internal and external) to fully understand their business problems and use that understanding to drive the Subscriptions platform priorities and delivery.
Be able to clearly articulate goals and outcomes.
Create and drive a roadmap that will show how business continuity will be maintained while propelling the business into a better way of billing subscriptions.
Partner with individuals and influence without authority in order to get objectives met.
Drive a culture of innovation and Build, Measure, Learn cycle in the team.
Meeting with key stakeholders, listening to and understanding customer feedback, and responding to product suggestions.
Define and track key performance indicators to measure success of subscription billing features.
Define and document product epics and stories and manage a healthy prioritized backlog.
Collaborate and partner with the engineering team to ensure story content is understood; the need, value, acceptance criteria are clear and complete.
Actively participate and/or lead in squad ceremonies.
Drive resolution of requirements clarifications between engineering team, other technology teams and business stakeholders
Accountable for what is delivered and can demonstrate and communicate with stakeholders that their needs are being met

Skills Overview

A bachelor’s degree in business, computer science, or a related field
High level of comfort with technology and its development
A minimum of 5 years’ experience in product management or a related field
Exceptional analytical and conceptual thinking skills
Ability to influence stakeholders and work closely with them to determine acceptable solutions.
Ruthlessly prioritize and focus on product features that can drive maximum impact with minimal resources.
Experience and good understanding of handling billing applications including invoicing, taxation, payments, refunds, finance, and controllership.

Preferred/nice To Have Skills

CSPO certification