Senior Salesforce Consultant

Job Description
Responsibilities:

Participates in requirements gathering, design workshops to understand applications functionality and Support requirements for the team to take on
Level 2 and 3 Salesforce support / interaction with business and other teams
Tool/technical assessment for releases
Build design documents
Feasibility analysis
Support technical architecture of the solution
Defines mapping specifications for integrating Salesforce with other enterprise applications
Application support, incident analysis and problem reduction
Lead and mentor the Salesforce support team onsite and offshore
Qualifications

Bachelor s degree in Computer Science or equivalent
4+ years of experience in SalesForce.com project implementation and experience in enterprise level project and regional rollout
Full life cycle implementation and support, hands on technical knowledge and architecture solutions required
SalesForce.com certifications and good knowledge of the Salesforce.com platform (i.e. Visual force, Apex, Salesforce Lightning, Integration etc.)
Experience migrating from Classic to FSC and Lightening
Able to work well in a cross functional environment, effective communication with business users in understanding requirements and providing solutions; provide overall Salesforce architecture guidance to align with enterprise architecture
Lead Salesforce Support for multiple Business Units managing the support team onsite and offshore and actively interacting with Product and Business Partners.
Excellent customer service and eager to help and learn leading edge technologies (SF and other supporting services and components)
Good communication skills; written and verbal