Senior Service Desk Engineer

• Take ownership of support calls as and when required
• Act as an escalation point and technical lead for any major outages for both external customers and Proband’s internal network
• Provide technical support and solutions to our customers
• Troubleshoot problems, carry out system tests and recommend solutions
• Install, configure, and maintain hardware and software systems
• Monitor system performance and provide proactive solutions
• Ensure compliance with security policies and procedures
• Remain up to date with the latest technologies and platforms
• Develop and maintain documentation
• Assist with cross training
• Liaise with vendors to ensure timely resolution of problems
• Working within agreed SLA’s
• Working alongside support department

Technical Skills: Senior Support Desk Engineer

• Strong knowledge of Networking (TCP/IP, DNS, DHCP, VLANs, etc.)
• Knowledge of WAN technologies (xDSL, FTTC, FTTP, 4 & 5G / Leased Lines / Routers etc.) installation and troubleshooting
• Expertise in VMware/ Hyper-V
• Experience of dealing with major outages including ransomware/crypto locker attacks
• Experience of working on different customer environments (On premise & Cloud).
• Expertise in Firewalls, Routers and Switches
• Expert knowledge of Active Directory, Azure AD, MFA, Conditional Access, Endpoint Manager

Preferable Skills: Senior Support Desk Engineer

• In-depth knowledge of Windows Server (2008, 2012, 2016, 2019)
• Expertise in Windows Desktop Operating Systems (7, 8, 10,11)
• Proficient in Microsoft Exchange Server 2007 to 2019, Office 365, and Exchange Hybrid deployment.
• Microsoft 365
• SharePoint
• Microsoft Teams / Teams Voice
• Autopilot
• Experience building servers and AD from scratch
• Knowledge of SAN and shared storage, technologies such as NFS and iSCSI, snapshotting, replication, and cloning