Senior Technical Analyst

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Responsibilities

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

JD Edwards EnterpriseOne Technical Product Support
 - as a primary point of contact for customers, to resolve JDE Technical issues. And share the learnings through Knowledge management, Automation, Communities and Trainings

Candidate Background and Experience
 - BTech / MCA or equivalent degree 
 - 4+ years relevant experience, preferably 2+ years on JD Edwards EnterpriseOne

Technical Expertise
 - Hands On experience on JDE (Installation, Upgrade, Configuration, Setups and Integration)
 - Good understanding of JDE architecture
 - Technical skills on any Database, Operating system, Programming language, Web technologies
 - Strong troubleshooting skills
 - JD Edwards on Oracle Cloud knowledge preferred

Other Skills
 - Good communication skills in English (written and spoken)
 - Ability to handle multiple priorities effectively and efficiently
 - Team Player, eager to learn new technologies and share knowledge
 - Positive attitude towards providing Outstanding Customer Service