Service Cloud Architect

Netsuite Solution Architect

Primary Skills

Must have : 
Omni channel implementation
Live agent
Entire case management and case warming approaches
Case load balancing issue and solution handlings
CTI and telephony implmentation
Workforce management
Basics of einstein
Nice to have : 
Advanced einstien
Enhancing client, support user and end client experience
Inter communication with architects of other teams before and after proposing a solution
Calm and cool and should have lot of patience for issue handling
General skills : 
Salesforce best practices
salesforce architectural practices and limitations
360 degree view implementation
Integrations with other systems (handling and proposing solution)
conga composer

Secondary Skills

Service Cloud Architect

Specialization

Salesforce Service Cloud : Architect

Job requirements

Must have : 
Omni channel implementation
Live agent
Entire case management and case warming approaches
Case load balancing issue and solution handlings
CTI and telephony implmentation
Workforce management
Basics of einstein
Nice to have : 
Advanced einstien
Enhancing client, support user and end client experience
Inter communication with architects of other teams before and after proposing a solution
Calm and cool and should have lot of patience for issue handling
General skills : 
Salesforce best practices
salesforce architectural practices and limitations
360 degree view implementation
Integrations with other systems (handling and proposing solution)
conga composer
Know more about Brillio:
PPE: https://www.brillio.com/platform-and-product-engineering/ 
DAE: https://www.brillio.com/services-data-analytics/ 
CES: https://www.brillio.com/services-customer-experience-services/ 
DI: https://www.brillio.com/services-digital-infrastructure/ 
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