Service Desk Personnel

Required Skills/Experience

The candidate must have the following skills or experience:

n     Bachelor of Science in Information Technology or related field.

n     Minimum 3 years IT support experience and knowledge of Help Desk processes and procedures.

n     Minimum 3 years of experience working in IT Help Desk support environment.

n     Working knowledge of System Center Service Manager or other enterprise ticketing systems alike.

n     Familiarity with Information Technology Infrastructure Framework (ITIL) processes related to IT service and support.

n     Excellent Customer Service skills, including a positive attitude and ability to instill confidence in your customers.

n     Ability to effectively prioritize and execute tasks in a high-pressure environment.

n     Ability to work cooperatively with other team members, including team lead/manager, support staff, developers, vendors, etc. a must.

n     Proficient with the following technologies: Microsoft Windows 7/10, Microsoft Office 2010/2013/2016, TCP/IP, DNS, DHCP, Telnet and Active Directory.

* Travel

n     Does this position include travel?  No. Candidate should not be expected to travel to offsite meetings.

n     Any and all travel that could be involved with this position will not be reimbursed by CJIS or the State of CT.  Travel reimbursement is the responsibility of the respective vendor