Service Now Developer

Job Description

Looking for a qualified IT Professional with 6+ years of experience, including 4+ years of experience as a Service-Now suite developer and administrator. Experience in Configuring Applications using Service-Now tool, ServiceNow's Order Management and Service Management for Telecommunications . Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations.

• Develop Service catalog which includes creating new catalog items, designing workflows and execution plans.
• Work with process owners to develop workflow, implement the workflows in Service Applications and administer the tools and enhanced requests by java script Performing quality assurance testing and user acceptance testing.
• Manage system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing, user acceptance testing and third party integration for ServiceNow platform.
• Understand interfaces between ServiceNow and other platforms
• Perform Regression testing , support UAT and drive use of Automation tools where applicable.
• Ability to accurately estimate level of effort/duration on ServiceNow development tasks. 
• Part of Agile SAFe team , contribute to Program Increment planning, Sprint Planning, Retrospectives, demos
• Troubleshoot issues and conduct root cause analysis Resolve escalated issues with a sense of urgency Identify potential improvements to reduce the number of problems and enhance supportability.
• Work effectively in a global team with an inclusive team culture

Skills: javascript ,service catalog ,ITIL V3,ServiceNow - IT Service Management ,SQL Client Side and Server Side Scripting ,Client & Server API's ,Transformation MAP ,ServiceNow Studio ,Administration (includes Reporting, Email Notifications, Creating/Editing Home pages ,Personalizing Forms etc.)