Skills:
· · Strong communication, Strong presentation and writing skills
· · Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
· · Experience with development and implementation of ServiceNow ITSM modules – Request Management, Asset management, HR Case Management, Incident Management, Problem Management, Change Management, Knowledge Management or other ITSM application.
· · Experience with extending the ServiceNow schema to custom applications
· · Exposure to ServiceNow platform capabilities.
· · Understands technical and functional design requirements related to ServiceNow.
· · Create and manage scripts and workflow.
· · Experience in one (or more) scripting languages: JavaScript, Python, Power Shell)
· · A fundamental understanding of ITSM, ITIL or CMDB
· · Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
· · Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs
· · Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
Any Graduate