ServiceNow (5 yrs+ exp preferred)
● ITIL V3 certification preferred
● Expertise in ServiceNow Development Administration
● Experience in Self Service Portal development
● Expertise in Service Catalog and Request Fulfillment workflow development
● Expertise in UI Policy development
● Experience administering a ServiceNow instance including the delegation of groups, workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items and updates of all other existing solutions requiring revisions
● Experience implementing ITIL/IT Service Management processes (Survey, Request, Portal, CSM, ITBM, GRC)
● Agile experience- Story/Defect methodology
● Experience contributing to Knowledge Base
● Strong ServiceNow Transform Map Scripting, data validation, and debugging
● Strong ServiceNow Scheduled Scripted Jobs, JDBC Data Sources
● Strong ServiceNow Inbound Web Services
● Strong ServiceNow MID Server architecture, configuration, and customization
● Working knowledge of SAML
● ServiceNow Multi-Provider SSO Configuration and troubleshooting
Any Graduate